Policy
Privacy Policy
Overview
Effective date: 3 June 2026 Business name: Trailworks Website: www.trailworks.com.au Contact: sales@trailworks.com.au
Trailworks respects your privacy and is committed to handling your personal information responsibly, securely, and transparently. This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, and how you can contact us about your information.
Trailworks respects your privacy and is committed to handling your personal information responsibly, securely, and transparently. This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, and how you can contact us about your information.
Information We Collect
Trailworks may collect personal information that is reasonably necessary to operate our website, respond to customer requests, manage accounts, process orders, and fulfil purchases.
This may include:
- your name - email address - phone number - billing address - shipping address - account details - order details - product enquiries - quote requests - support or warranty enquiries - payment status and transaction references - website usage information - device, browser, IP address, and security log information
We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and you provide it voluntarily.
We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and you provide it voluntarily.
How We Collect Information
We may collect information when you: - create an account - place an order - request a quote - contact us through the website - subscribe to updates or marketing - communicate with us by email, phone, social media, or online forms - use our website or interact with our online services
Some technical information may be collected automatically through cookies, analytics tools, security logs, or similar website technologies.
Some technical information may be collected automatically through cookies, analytics tools, security logs, or similar website technologies.
How We Use Your Information
Trailworks uses personal information to: - provide and operate the website - create and manage customer accounts - process orders and payments - arrange shipping, delivery, pickup, or fulfilment - respond to enquiries, quote requests, support requests, and warranty matters - send order confirmations, invoices, updates, and service messages - improve our website, products, and customer experience - detect, prevent, and respond to fraud, misuse, security issues, or technical problems - meet legal, tax, accounting, and record-keeping obligations - send marketing communications where permitted
We will only use your personal information for the purpose it was collected, for a related purpose you would reasonably expect, where you have consented, or where we are required or permitted by law.
We will only use your personal information for the purpose it was collected, for a related purpose you would reasonably expect, where you have consented, or where we are required or permitted by law.
Payments
Payment collection is handled by external payment providers. Trailworks does not store raw credit card numbers, bank account details, or full payment credentials in our website system.
Where payment options are offered at checkout, payment information may be processed by providers such as Stripe or another provider selected by Trailworks. Those providers handle payment information under their own security and privacy practices.
Where payment options are offered at checkout, payment information may be processed by providers such as Stripe or another provider selected by Trailworks. Those providers handle payment information under their own security and privacy practices.
Trailworks may receive limited payment-related information, such as payment status, transaction ID, billing name, billing address, and fraud or verification results where relevant.
Trailworks may receive limited payment-related information, such as payment status, transaction ID, billing name, billing address, and fraud or verification results where relevant.
Cookies And Website Tracking
Trailworks may use cookies and similar technologies to: - keep the website working properly - remember account or cart activity - improve website performance - understand how visitors use the website - help protect the website from misuse - support advertising or marketing, if enabled
You can usually control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
You can usually control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
When We Share Information
Trailworks may share personal information with trusted third parties where necessary to operate the business and provide services.
This may include:
- payment processors - shipping and courier providers - website hosting providers - account login or authentication providers - email and communication platforms - analytics and security providers - accountants, bookkeepers, legal advisers, or professional service providers - suppliers or manufacturers where needed to fulfil an order - government, regulatory, or law enforcement bodies where required by law
We do not sell your personal information.
We do not sell your personal information.
Overseas Disclosure
Some of our service providers may store or process information outside Australia. This may occur where we use cloud hosting, payment processors, email platforms, analytics tools, authentication services, or other online business systems.
Where personal information is disclosed or processed overseas, we take reasonable steps to use reputable providers and protect the information in accordance with applicable privacy requirements.
Where personal information is disclosed or processed overseas, we take reasonable steps to use reputable providers and protect the information in accordance with applicable privacy requirements.
Marketing Communications
Trailworks may send marketing emails, product updates, promotions, or business updates if you have subscribed, purchased from us, or otherwise provided permission where required.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
Even if you unsubscribe from marketing, we may still send important service messages, such as order confirmations, shipping updates, account notices, or safety-related information.
Even if you unsubscribe from marketing, we may still send important service messages, such as order confirmations, shipping updates, account notices, or safety-related information.
Data Security
Trailworks takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
- secure website hosting - restricted account access - authentication controls - encrypted payment processing through third-party providers - secure backups - software updates and monitoring - limiting access to personal information to people who need it
No online system is completely secure, but we work to protect personal information using reasonable technical, administrative, and organisational safeguards.
No online system is completely secure, but we work to protect personal information using reasonable technical, administrative, and organisational safeguards.
Data Retention
Trailworks keeps personal information only for as long as needed for the purpose it was collected, including order fulfilment, customer support, warranty handling, tax, accounting, legal, fraud prevention, and business record requirements.
When information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it where practical and lawful.
When information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it where practical and lawful.
Accessing Or Correcting Your Information
You may contact Trailworks to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, or outdated.
We may need to verify your identity before providing access or making changes.
We may need to verify your identity before providing access or making changes.
Account Deletion
If customer accounts are available on the website, you may request deletion of your account by contacting us.
Some information may need to be retained after account deletion where required for legal, tax, accounting, order, warranty, security, or dispute-resolution reasons.
Some information may need to be retained after account deletion where required for legal, tax, accounting, order, warranty, security, or dispute-resolution reasons.
Data Breaches
If Trailworks becomes aware of a data breach involving personal information, we will take reasonable steps to contain, assess, and respond to the incident.
Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.
Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.
Third-Party Links
Our website may contain links to third-party websites, platforms, or services. Trailworks is not responsible for the privacy practices, content, or security of third-party websites.
You should review the privacy policy of any third-party service you use.
You should review the privacy policy of any third-party service you use.
Children's Privacy
Trailworks does not knowingly collect personal information from children without appropriate consent. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.
Changes To This Privacy Policy
Trailworks may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.
Your continued use of the website after changes are published means you accept the updated Privacy Policy.
Your continued use of the website after changes are published means you accept the updated Privacy Policy.
Contact Us
For privacy questions, access requests, correction requests, complaints, or account deletion requests, contact:
Trailworks
Email: sales@trailworks.com.au Location: Unit 6, 280 Great Southern Rd, Bargo NSW 2574
If you make a privacy complaint, we will aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
If you make a privacy complaint, we will aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.